Shipping policy

Last Updated: September 2026

At Secret Closet, operated by Saheli Apparels, we carefully prepare and pack every order to ensure that your purchase reaches you safely and in excellent condition.

This Shipping Policy explains our order processing, dispatch timelines, delivery estimates, domestic and international shipping, customs duties, and related shipping terms.

1. ORDER PROCESSING

Once your order is successfully placed and payment has been confirmed, we begin processing your order.

Made-to-Order Products

Our made-to-order pieces are prepared specifically for your order.

  • Made-to-order products are generally dispatched within approximately 4 weeks from the date of purchase.
  • The 4-week period refers to the production and dispatch period and does not include courier transit time.
  • Once your order has been dispatched, you will receive tracking information wherever available.
  • Production times may occasionally vary due to fabric availability, embroidery, craftsmanship, quality checks, or circumstances beyond our reasonable control.

Ready-to-Ship Products

Ready-to-Ship products are already prepared and can generally be dispatched sooner.

Estimated delivery timelines:

  • India: approximately 4–5 business days
  • International: approximately 6–10 business days

Ready-to-Ship products are generally not available for customization unless specifically stated on the product page.

2. SHIPPING WITHIN INDIA

Free Shipping Across India

We offer free shipping on all orders delivered within India.

For made-to-order products:

Production/Dispatch: approximately 4 weeks
Courier delivery after dispatch: approximately 3–4 business days

For Ready-to-Ship products:

Estimated delivery: approximately 4–5 business days.

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather, public holidays, remote locations, or other circumstances beyond our control.

3. INTERNATIONAL SHIPPING

We ship internationally to selected destinations.

International Shipping Charges

Free international shipping is available on orders above ₹30,000.

For international orders below ₹30,000, applicable international shipping charges will be added at checkout or communicated before dispatch, depending on the destination and shipping method.

International Delivery Timelines

For Made-to-Order products:

  • Production and dispatch: approximately 4 weeks
  • Courier delivery: minimum approximately 7 business days after dispatch

For Ready-to-Ship products:

  • Estimated delivery: approximately 6–10 business days

International delivery times are estimates and may be affected by customs clearance, local courier services, import procedures, public holidays, weather, or other circumstances outside our control.

4. CUSTOMS DUTIES, IMPORT TAXES & LOCAL CHARGES

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise, international shipments may be sent on a Delivered Duty Unpaid (DDU) basis.

This means that:

  • Customs duties and import taxes are not necessarily included in the purchase price.
  • The recipient/customer may be responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other local charges.
  • These charges are determined by the destination country's customs authorities and are outside Secret Closet's control.
  • Secret Closet cannot guarantee the amount of any customs or import charges.

Customers are responsible for checking the applicable import requirements of their country before placing an international order.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State/province
  • Postal/ZIP code
  • Country
  • Correct contact number

Secret Closet will not be responsible for delays, failed delivery, additional shipping charges, or return-to-origin shipments caused by an incorrect or incomplete address provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at:

Email: secretclosetindia@gmail.com
Customer Care / WhatsApp: +91 8527523033

We will try to assist wherever possible, but an address cannot always be changed once an order has been dispatched.

6. ORDER TRACKING

Once your order has been dispatched, tracking details will be shared with you where tracking is available.

Customers can use the tracking information to monitor the progress of their shipment.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

7. DELIVERY DELAYS

The delivery timelines mentioned on this website are estimates and are not guaranteed delivery dates.

Delivery may be delayed due to circumstances including, but not limited to:

  • Courier delays
  • Customs clearance
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Strikes or transportation disruptions
  • Incorrect or incomplete addresses
  • Remote delivery locations
  • Government or regulatory restrictions
  • Unexpected production or logistics issues

Secret Closet will make reasonable efforts to assist customers in case of a shipping delay but cannot be held responsible for delays caused by third-party courier services, customs authorities, or events beyond our reasonable control.

8. CUSTOMS CLEARANCE

For international orders, customs authorities may inspect or hold shipments for clearance.

Secret Closet does not control the customs clearance process or the time required by the destination country's authorities.

If additional documents or information are requested by customs, the customer may be required to provide them.

Failure to provide required information or pay applicable customs charges may result in the shipment being delayed, returned, abandoned, or otherwise disposed of according to local regulations.

Any additional costs arising from such circumstances may be borne by the customer.

9. SHIPPING INSURANCE

Where applicable, shipments may be covered against loss or damage during transit until delivery.

If a package appears visibly damaged at the time of delivery, customers are strongly advised to:

  1. Photograph the outer packaging before opening it.
  2. Photograph the damaged product and packaging after opening.
  3. Contact Secret Closet as soon as possible.
  4. Keep the original packaging and shipping materials until the matter is resolved.

This documentation may be required to investigate a shipping or transit-related claim.

10. MULTIPLE PRODUCTS IN ONE ORDER

If an order contains multiple products with different production or availability timelines, the products may be shipped together or separately depending on their availability and production status.

If products are shipped separately, additional shipping charges will not be applied solely because Secret Closet has chosen to split the shipment, subject to the applicable shipping terms.

11. MADE-TO-ORDER PRODUCTS

Made-to-order products are prepared specifically after receiving an order.

Because these products require production time:

  • They generally require approximately 4 weeks before dispatch.
  • Production time is separate from courier transit time.
  • Cancellation requests are subject to our cancellation policy.
  • Made-to-order/custom-made products are generally not eligible for return or exchange, except where required under applicable law or in cases involving a confirmed manufacturing defect, damage, or material mismatch attributable to Secret Closet.

Customers should carefully review product details, measurements, size information, and customization requirements before placing an order.

12. READY-TO-SHIP PRODUCTS

Ready-to-Ship products are products that are available for faster dispatch.

Estimated delivery:

India: 4–5 business days
International: 6–10 business days

Ready-to-Ship products generally cannot be customized unless customization is specifically offered on the product page.

13. CANCELLATION

Orders may be cancelled within 12 hours of placing the order, subject to the order not having already entered production, customization, processing, or dispatch.

Once production or customization has commenced, cancellation may not be possible.

For cancellation requests, contact us immediately at:

secretclosetindia@gmail.com

or

WhatsApp: +91 8527523033

14. RETURNS & EXCHANGES

Secret Closet offers a 7-day return window for eligible products, subject to the conditions stated in our Return & Refund Policy.

To be eligible for a return:

  • The return request must generally be raised within 7 days of delivery.
  • The product must be unused and unworn.
  • The product must be in its original condition.
  • Original tags, packaging, accessories, and other accompanying items should be retained.
  • The product must not have been altered, washed, damaged, stained, or otherwise used.

Custom-Made Orders

Custom-made products are not eligible for return or exchange, except where required by applicable law or where the product has a confirmed manufacturing defect, was damaged in transit, or materially differs from the product ordered.

For complete return conditions, customers should refer to our Return & Refund Policy.

15. DAMAGED OR INCORRECT PRODUCTS

If you receive:

  • A damaged product
  • An incorrect product
  • A missing item
  • A product with a manufacturing defect
  • A product materially different from what was ordered

please contact us as soon as possible.

Please provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Description of the issue
  • Any other information reasonably required to investigate the matter

We will review the issue and, where appropriate, offer a replacement, repair, refund, or another suitable resolution in accordance with our policies and applicable law.

16. DELIVERY ATTEMPTS

Courier partners may make multiple delivery attempts before returning an undelivered shipment to the sender.

If a shipment is returned because of:

  • Incorrect address
  • Incomplete address
  • Customer unavailable
  • Refusal to accept delivery
  • Failure to pay applicable customs charges
  • Failure to provide required customs documentation

additional shipping or re-dispatch charges may apply.

17. REFUSED INTERNATIONAL SHIPMENTS

If an international customer refuses delivery because they do not wish to pay applicable customs duties, taxes, or local charges, Secret Closet may not be able to treat the shipment as a standard return.

Any refund, if applicable, may be processed only after the product has been successfully returned to Secret Closet and after deducting applicable shipping, customs, handling, or other non-recoverable charges.

18. SHIPPING TO REMOTE LOCATIONS

Certain remote or difficult-to-service locations may require additional delivery time or shipping charges.

If an additional charge is required for delivery to a particular location, we will communicate this to the customer where reasonably possible before dispatch.

19. DELIVERY TO THIRD PARTIES

Customers may request delivery to an address other than their billing address.

The customer is responsible for ensuring that the recipient is available to receive the shipment.

Once the courier confirms delivery to the address provided by the customer, Secret Closet may not be responsible for loss resulting from delivery to the designated recipient.

20. CHANGES TO SHIPPING POLICY

Secret Closet reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

The shipping terms applicable to an order will generally be those displayed at the time the order is placed, subject to applicable law.

21. CONTACT US

If you have questions regarding shipping, delivery, tracking, customs, or your order, please contact us:

Secret Closet
Operated by: Saheli Apparels

Address:
Near Main Post Office, Court Road,
Saharanpur, Uttar Pradesh, India

Email: secretclosetindia@gmail.com
Customer Care / WhatsApp: +91 8527523033