Refund policy
Last Updated: September 2026
At Secret Closet, operated by Saheli Apparels, we aim to make your shopping experience simple, transparent and secure.
1. SHIPPING POLICY
Shipping Within India
We offer FREE SHIPPING across India on all orders.
Made-to-Order Products
Our made-to-order products are prepared specifically for each customer.
- Production and dispatch: approximately 4 weeks
- Delivery after dispatch within India: approximately 3–4 business days
- The 4-week production period does not include courier transit time.
Production may occasionally take longer because of embroidery, craftsmanship, fabric availability, quality checks or circumstances beyond our reasonable control.
Ready-to-Ship Products
For products marked Ready to Ship:
- India: approximately 4–5 business days
- International: approximately 6–10 business days
Ready-to-Ship products generally cannot be customized unless specifically mentioned on the product page.
2. INTERNATIONAL SHIPPING
We ship internationally to selected destinations.
International Free Shipping
FREE INTERNATIONAL SHIPPING on orders above ₹30,000.
For international orders below ₹30,000, applicable shipping charges will be added at checkout or communicated before dispatch, depending on the destination.
International Made-to-Order Delivery
For made-to-order international purchases:
- Production and dispatch: approximately 4 weeks
- Delivery after dispatch: minimum approximately 7 business days
Actual delivery times may vary depending on customs clearance, destination, courier services and other factors outside our control.
3. CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.
Unless specifically stated otherwise, international shipments may be sent on a Delivered Duty Unpaid (DDU) basis.
The customer/recipient is responsible for applicable:
- Import duties
- Customs charges
- Local taxes
- VAT/GST or equivalent taxes
- Brokerage or clearance charges
Secret Closet does not control these charges and cannot guarantee their amount.
Customers are advised to check their country's import requirements before placing an international order.
4. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that your:
- Name
- Address
- City
- State
- PIN/ZIP code
- Country
- Mobile number
are correct at the time of placing the order.
Secret Closet cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
For assistance, contact:
Email: secretclosetindia@gmail.com
WhatsApp / Customer Care: +91 8527523033
5. ORDER TRACKING
Once your order has been dispatched, tracking information will be provided wherever tracking is available.
Tracking may take some time to become active after the shipment has been handed over to the courier.
6. SHIPPING DELAYS
Delivery timelines are estimates and are not guaranteed dates.
Delays may occur because of:
- Courier delays
- Customs clearance
- Weather
- Public holidays
- Strikes
- Transportation disruptions
- Incorrect addresses
- Remote locations
- Government restrictions
- Unforeseen production or logistics issues
Secret Closet will make reasonable efforts to assist with delayed shipments but is not responsible for delays caused by third-party courier companies, customs authorities or circumstances beyond our reasonable control.
7. DAMAGED SHIPMENTS
If your package appears damaged when delivered, please photograph:
- The outer packaging
- The shipping label
- The product
- Any visible damage
Please contact us as soon as possible and retain the original packaging until the issue has been resolved.
8. RETURN & EXCHANGE SHIPPING
Eligible returns are subject to our 7-day Return & Refund Policy.
Custom-made products are generally not eligible for return or exchange, except where required by applicable law or in cases involving a confirmed manufacturing defect, damage, or material mismatch attributable to Secret Closet.
9. PAYMENT POLICY
Secret Closet aims to provide customers with safe and convenient payment options.
Payments may be made through the payment methods displayed on our website at the time of checkout.
Depending on availability, payment options may include:
- Credit cards
- Debit cards
- UPI
- Net Banking
- Wallets
- Other payment methods supported by our payment gateway
The exact payment methods available to you will be displayed during checkout.
10. PAYMENT SECURITY
Payments made through Secret Closet may be processed by third-party payment service providers.
We do not normally have access to or store your complete:
- Credit card number
- Debit card number
- CVV
- UPI PIN
- Net banking password
Payment information is processed through the relevant payment provider according to its security practices and terms.
Customers should never share their:
- OTP
- UPI PIN
- Card PIN
- Password
- Banking credentials
with anyone claiming to represent Secret Closet.
11. ORDER CONFIRMATION
An order is considered successfully placed only after:
- The customer completes the checkout process; and
- Payment is successfully received or authorised; and
- Secret Closet accepts the order.
You should receive an order confirmation containing relevant order details.
If payment has been deducted but you do not receive an order confirmation, please contact us with your payment/order details.
12. PAYMENT FAILURE
If a payment fails or is declined, the order may not be confirmed.
Possible reasons include:
- Bank rejection
- Incorrect payment information
- Payment gateway failure
- Insufficient funds
- UPI/payment timeout
- Technical issues
- Security or fraud checks
If money has been deducted but your order has not been confirmed, please contact us.
13. DUPLICATE PAYMENTS
If you believe that you have been charged more than once for the same order, please contact us with:
- Order number
- Transaction reference
- Date of payment
- Amount charged
We will review the transaction and coordinate with the relevant payment provider where necessary.
14. CURRENCY
Prices displayed on the website are generally shown in Indian Rupees (₹) unless otherwise specified.
International customers may see additional currency conversion or payment-provider charges depending on their bank, card issuer or payment service provider.
Any foreign-exchange charges imposed by a customer's bank or payment provider are the customer's responsibility.
15. CANCELLATION
Orders may be cancelled within 12 hours of placing the order, provided the order has not already entered production, customization, processing or dispatch.
Once production or customization has started, cancellation may not be possible.
Cancellation requests should be sent immediately to:
or
WhatsApp: +91 8527523033
16. REFUNDS
Where a refund is approved under our Return & Refund Policy, the refund will generally be processed through the original payment method where possible.
The time taken for the amount to appear in the customer's account may depend on the bank, card issuer, UPI provider or payment gateway.
Shipping charges, customs duties, taxes or other charges may not be refundable where they have already been incurred or are non-recoverable, subject to applicable law.
17. FRAUD PREVENTION
Secret Closet reserves the right to review, delay, cancel or refuse an order where there are reasonable concerns regarding:
- Fraudulent activity
- Unauthorized payment
- Suspicious transactions
- Incorrect customer information
- Multiple unusual transactions
- Abuse of promotional offers
Where appropriate, additional verification may be requested before an order is processed.
18. CONTACT US
For questions regarding shipping, payments, orders, refunds or delivery, contact:
SECRET CLOSET
Operated by Saheli Apparels
Address:
Near Main Post Office, Court Road,
Saharanpur, Uttar Pradesh, India
Email: secretclosetindia@gmail.com
Customer Care / WhatsApp:
+91 8527523033